Something they don’t explain to anyone going into retail is that common courtesy flies out the window as soon as you step foot in the building.
You’ve seen it as a customer probably; you come into the store trying to shop and everyone and their mother is standing in the middle of the aisles, babies are screaming, you’re increasingly frustrated because you can’t get what you need… It’s just a hot mess.
But as a retail worked, it’s WAY worse. We get to be Ultra Polite to all the customers because if we aren’t we can get written up/ fired. By being Ultra Polite, we get to be walked all over, talked over, shouted at, brushed off, and ignored.
And I mean all this literally.
Customers will try to run us down in aisles because they want to take up 70% of an empty aisle just for themselves. Customers will literally yell at workers just because we hesitate for a moment to think or to find a manager who knows more about a certain department (this has happened to me numerous times in the last year).
We went through a remodel recently and a lot of products got moved around. We consistently get customers who bite our (the employee’s) heads off over a decision that came from the corporate bigwigs. We as employees had no choice in the matter and now must get berated day in and day out over a decision we couldn’t control.
I don’t get how people come in and all manners fly out the door.
What happened to please and thank you? Excuse me?
The world is a mean place and the least we can do is try to be a little nicer in a place where everyone is miserable.