Working Retail: Paper vs Reality…

What I have come to hate most about working as an hourly manager in retail is watching my store manager lose his shit over every little thing.

Now, he’s usually a chill guy. He sits in his office doing who knows what and leaves most of us alone to do our jobs. But if we have a walk scheduled by our market or regional managers (both of which are over him), he starts going batshit.

Lately, he told us that we were one of the only stores in our market that hit our budget goals for the previous month. Which means our regional manager is stopping by for a visit. While my store manager believes this is a ‘good things’ visit, I know it’s really because throughout the entire holiday season our store was a shitshow, so how are we suddenly in the green now. I have a feeling this upcoming visit is nothing more than a check to see what we’re doing wrong to look so good on paper. So I’ll tell you all, since complaining to corporate got one of my previous supervisors fired.

  • Half of our hourly managers are too busy cleaning up each other’s messes that it’s a miracle that anything gets done. How? Any ‘non-essential’ managers (read: anyone not over a food department) gets pulled to work on the seasonal departments, like holiday or garden area prep work.
  • Our hourly managers are consistantly told by their salaried assistant managers to ‘plug’ product so the shelves look full (this is when a product is not in it’s proper location on a shelf, usually just to make the shelf look full or to reduce then number of boxes of overstocked freight.) They believe that be making the shelves look extra full and the backroom area looking spotless of overstock, then the regional/market managers will believe that our store is running efficiently.
  • We get asked to rearrange our entire schedules last minute to come in on the weekends to work in our areas. However, most salaried members of management will not have to rearrange their schedules ever. And because we are currently in a ‘no overtime’ budget, then we cannot stay late, and our days off get shifted to inopportune times later in the week.
  • Hourly managers have a specific schedule they are supposed to follow to keep their departments running. 9 times out of 10, we are not allowed to follow that schedule because our assistant managers pull us for tasks they can easily do themselves instead of sitting in the office all day on their asses. And then, we, the hourly managers, get our asses chewed for not follow the schedule because we have to do 20 other things in our day.

From what I can understand, we look good on paper, but as an employee day in and day out, I think we look awful. And I know people complain about it all the time, because old people have nothing better to do apparently. But this doesn’t excuse our managers from doing their jobs and actually helping us get shit done.

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